Possible Cause #5: Faulty Driveįinally, if none of the above options work for you, your drive might have a major malfunction in it at this point. To access that file, you can visit WD’s website. If the problem still persists, however, you need to download the latest version of the WD Utilities app and install it. Of course, if you’ve set a password for your drive, you need to input that to be able to access its content. One of the main features of My Passport is the option to set a secure password for the drive. This only comes if you have used the WD Drive Utilities app.

Step 1: Open a Finder window, then choose Preferences. After all, it’s possible that what’s preventing the drive from showing up in your Finder window is the preferences of macOS itself. This is a simple cause too, although it’s not hardware-related. Possible Cause #2: Wrong Finder Preferences If this still doesn’t cut it, move forward with the next steps. In addition to this, of course, do some basic checks too, like rebooting your Mac or plugging the drive in more slowly and carefully. I know this step might seem simplistic, but circling out a port- or cable-related malfunction first can save you hours down the line with software troubleshooting. USB hubs are infamous for bugs like this, and it’s possible that it simply isn’t able to power the external drive too.Ĭonsider using another cable instead too. Moreover, if you’re using a USB hub, connect it directly into the laptop or desktop computer instead. Maybe the one you’re trying to plug it into has a malfunction. OK, this is just the easiest and most direct solution to the problem, right? Simply plug out of the current USB port and try another one. Possible Cause #1: Wrong Port and/or Cable

Is macOS Compatibility Affected by Storage Size?.

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Which File System Does WD My Passport Use by Default?.

Possible Cause #4: Outdated WD Drive Utilities App.

Possible Cause #3: Not Mounted in Disk Utility.

Possible Cause #2: Wrong Finder Preferences.

Possible Cause #1: Wrong Port and/or Cable.

My passport for mac windows driver